Our Policies
We’re at Your Service
At Patisserieby.Singapore, we want to give our customers the most enjoyable fooding experience, one that will keep them coming back to our store time and time again. That’s why we’ve outlined clear store policies that indicate everything you need to know about how we operate and run our business. Read the following sections to find out more about how we provide the best customer experience for our dearest foodies.
For urgent matters, please contact us at our Instagram DMs inbox, @Patisserieby.Singapore
Or Call us at 8891 6896
Patisserieby.Singapore
Terms & Conditions
APPLICATION AND ACCEPTANCE OF GENERAL TERMS AND CONDITIONS OF SALE
These general terms and conditions of sale (“Terms”) govern the relations between Patisserieby.Singapore referred to as the “the vendor”, and any non-trading, natural person, hereinafter referred to as “the client", for the sale of products offered on the website www.Patisserieby.com and via email at hello@patisserieby.com, as well as on the Instagram platform via the handle @Patisserieby.Singapore.
The Terms apply exclusively to non-trading, natural persons, possessing the legal capacity to enter into a contract. To place an order with us, we require full and total acceptance of these Terms. Therefore, by placing an order, you are deemed to have expressly agreed to and accepted this condition.
Considering updated changes to this website from time to time, the vendor reserves the right to adapt or amend, at any time, the Terms. Where there are changes made to the Terms, the new Terms will be published on the website and will apply to any order placed subsequent to the new Terms being posted online on the websites.
ACCEPTANCE AND CONFIRMATION OF ORDER
The process for placing an order on the website is as follows:
- Choose your products and add them to cart
- Validate the contents of the cart
- Provide information regarding the client personal details
- Choose delivery method/slot as well as date and time
- Indicate remarks as well as the preferred payment method
- Accept the Terms & Conditions of Use
- Confirm the order
- Validate payment
The client is able to see the details of the order at each of the different stages as stated above and the total price and may therefore correct any errors before confirming his/her order. By confirming his/her order, this constitutes an irrevocable express acceptance of the Terms.
Any amendments to orders will be allowable on a case-by-case basis, with a minimum of 5 business’ days lead time.
The conclusion of the contract is only effective after confirmation of the order by the vendor. The vendor confirms the order by sending an email to the email address provided by the client once payment of the order has been successfully received.
The vendor reserves the right to cancel or refuse to accept any order from a client with whom there is a dispute concerning payment of a previous order or who, in the vendor’s opinion, presents any form of risk.
Any information given by the client remains his/her sole responsibility and any anomalies generated by him/her shall remain the responsibility of the client and the vendor shall under no circumstances, be held liable for any loss or damage occasioned thereby, in the event that it becomes impossible to carry out the order.
PRICE OF PRODUCTS
The prices of products marketed on the website are expressed in SGD.
PAYMENT TERMS
The total cost of your order will be the purchase price for the Products and any additional services you order.
You confirm that the credit/debit card or payment method that is being used is yours and that all details you provide to us in respect thereof including, without limitation, name, and address details are complete, correct, and accurate. You further confirm that the credit/debit card is valid and the payment details as provided are correct. All credit/debit cardholders and payment account holders are subject to validation checks and authorization by the card issuer or payment method provider. If the issuer of your card or payment method refuses to authorize payment, we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.
We are not responsible for any charges or other amounts which may be applied by your card issuer or bank or payment method provider as a result of our processing of your credit/debit card payment or other methods of payment in accordance with your order or as a result of the seller of the product(s) being located in Singapore.
If your credit/debit card or payment method is not denominated in the currency of your purchase indicated on the Site, the final price may be charged in the currency of your card or account. Such final price is calculated and charged by your card issuer or bank or payment method provider and therefore we shall not be responsible for any cost, expense, charge, or other liability which may be incurred or suffered by you as a result of your card issuer or payment method provider charging you in a different currency other than the currency of your purchase as displayed on the Site.
EXCHANGE POLICY: REFUNDS/CANCELLATIONS
No refunds, exchange, cancellations, or amendments to dates and items are applicable once SMS/mail/DM confirmation is committed to.
Any amendments to orders will be allowable on a case-by-case basis, with a minimum of 5 business’ days lead time.
UNAVAILABILITY OF PRODUCTS
The vendor reserves the right to change the product range at any time and from time to time. Certain offers may have a restricted period of validity that will or will not be indicated for each product or product range.
The vendor undertakes to honor orders received on the website only within the limits of available stocks. In rare cases, a product that is shown as available on the website may become unavailable after definite registration of the order.
In the event that one or several products ordered become(s) unavailable within the time period indicated, the vendor undertakes to inform the client of this fact as quickly as possible by email/mobile.
The order shall be automatically cancelled and the client is reimbursed within 30 days at the latest following full settlement of the amount paid, except where the client expressly wishes to switch his/her order to a substitute product advised by the vendor.
If the client’s order consists of an add-on that is no longer available, the vendor undertakes to inform the client of this fact as quickly as possible by email/mobile. The order will proceed and the add-on cost will be refunded to the client within 30 days at the latest following full settlement of the amount paid, except where the client expressly wishes to switch his/her order to a substitute product advised by the vendor.
The client agrees and acknowledges that no penalty shall be applied for such cancellations and that subject to the above, receipt of reimbursement of the amount paid by the client shall be conclusive, and the client waives all rights to claim any penalty or other costs from the vendor.
DIETARY RESTRICTIONS AND FOOD HANDLING
Please be aware all boards, boxes, and desserts are subject to availability and what is in season.
It is the client's responsibility to inform us well in advance of any dietary requirements. While we make every effort to accommodate such requirements, this may not always be possible. Pricing may also vary. It is also the client's responsibility to inform us of any food allergies or intolerances well in advance.
Our platters are not prepared in an allergen-free environment. Anyone with a food allergy should refrain from consuming our products.
Our staff has met all current WSQ food hygiene and handling requirements and hold active certifications.
PRODUCT DELIVERY
All dispatch of order(s) can only be carried out or permitted, subject to the vendor’s receipt of payment in full, and confirmation of the order(s).
Orders made before 6pm on the date of order for same-day delivery are based on delivery details shared by the client and cannot be amended.
Free Delivery is only available for pre-stipulated time slots and is subject to availability. These slots are available on a first-come-first-serve basis. Advance orders are recommended to secure the free delivery slots.
Delivery Slots are available at $20 island-wide for Clients that want to their item to be delivered outside of the available free delivery slots. These delivery slots are also subject to availability. Clients may enjoy free delivery to one location for orders above $150.
The delivery service personnel will wait for up to 5 minutes before leaving the stated delivery location. It is important that when delivery is confirmed, someone is present to receive the items at the specified time period as, without explicit consent, we are unable to leave your order with someone else or unattended since our food may perish if left on the doorstep. If for any reason you are not present at the time of delivery or where you have provided an incorrect, inaccurate, or incomplete delivery address, we will endeavor to re-deliver. However, this will be subject to a redelivery fee of $20.
Orders not successfully delivered on the selected delivery date as confirmed by the client will be forfeited. Requests for re-delivery of order on a different date or to a different pickup location is not available.
CUSTOMER SERVICE
The vendor seeks to fulfil its customers’ orders to the best of its abilities. In the event that the customer wishes to provide any feedback, please contact Customer Service at the following email address: hello@patisserieby.com. Customer Service will respond within the next 24 hours during office hours between 9am - 6pm on weekdays.
PRODUCT QUALITY
The vendor guarantees the quality and freshness of its products, provided that all food is consumed within 3 hours of delivery if left unrefrigerated or within 6 hours of delivery if refrigerated. After this time, the vendor will not be accountable for the freshness of the food.
The client has up to three (3) business days commencing from the date of delivery of the products to send to Customer Service, any claims for loss or damage suffered as a result of consumption or due to any conspicuous defect in the delivered goods.
After the expiry of the said period, no claim may be legitimately accepted by the vendor thereafter.
RETURNS
In the interests of hygiene and food safety, perishable foodstuff cannot be returned or exchanged.
The vendor shall not accept the return of any perishable foodstuff except in the case of a formal agreement by Customer Service. In the event any formal agreement is made for the return of such perishable foodstuff, the same is/are to be returned in its original state and packaging, with proof of purchase, and the vendor shall at its sole discretion, assess the claim on a case-by-case basis.
REIMBURSEMENT
In the event any conspicuous defect of any product or article is proved to the reasonable satisfaction of the vendor, the vendor shall at its sole discretion, and on a case-by-case basis, elect to either replace the product or reimburse to the client, the price paid for such product. Bank transfer will take up to a maximum of 30 days from the date of receipt of the request for reimbursement.
INTELLECTUAL PROPERTY
Any reproduction of our websites, whether in whole or in part, is strictly prohibited without prior agreement.
All content (including but not limited to logos, text, data compilations, graphics, icons, images, photographs, audio clips, sounds, music, and software, and any combination thereof) available on our websites (the "Content") is either owned or licensed by Patisserieby.Singapore is protected by such applicable copyright laws and treaties in Singapore and internationally. All such rights are reserved.
All other intellectual property rights (including, without limitation, registered or unregistered trademarks, logos, designs, copyrights, patents, know-how, or trade secrets) in or related to our websites, the products depicted and/or available on our websites, and any accessories, stationery, packaging or ancillary items connected to such products, your order or our websites (the "Intellectual Property Rights") are and shall remain the exclusive property of Patisserieby.Singapore and/or its licensors and such Intellectual Property Rights are protected by such applicable intellectual property laws and treaties in Singapore and internationally All such rights are reserved.
EVENTS BEYOND OUR REASONABLE CONTROL
We will not be held responsible for any delay or failure to perform or comply with our obligations under these Terms if the delay or failure arises from any cause which is beyond our reasonable control.
PROHIBITION OF SALES OUTSIDE THE NETWORK
All products available on our websites are for sale exclusively through our distribution networks. It is therefore strictly prohibited to buy the products for purposes of resale outside of our networks, in particular, through any websites. Such acts constitute an infringement of our brands and the integrity of our products and will subject the perpetrators to legal and criminal liability, where appropriate.
ENTIRE AGREEMENT
These Terms and any document expressly referred to in them constitute the whole agreement between us and supersede any previous arrangement, understanding, or agreement between us in relation to the subject matter of any contract of sale between us.
We each acknowledge that in agreeing to these Terms, (and the documents referred to in it), neither of us relies on any statement, representation, assurance, or warranty ("Representations") of any person (whether a party to that contract or not) other than as expressly set out in these Terms.
Each of us agrees that the only rights and remedies available to us arising out of or in connection with a Representation shall be for breach of contract as provided in these Terms.
NOTICES
All notices given by you to us must be sent to hello@patisserieby.com.
We may give notice to you at either the e-mail or mobile number you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on the website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped, and placed in the post and, in the case of an e-mail that such e-mail was sent to the specified e-mail address of the addressee.
WAIVER
If we fail, at any time for the duration of the contract of sale between us, to insist upon strict performance of any of your obligations under the contract or any of these Terms, or if we fail to exercise any of the rights or remedies to which we are entitled pursuant to the Terms, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
A waiver by us of any default shall not constitute a waiver of any subsequent default.
No waiver by us of any of these Terms shall be effective unless it is expressly stated to be a waiver and is communicated to you in accordance with the Terms herein.
CONTRACTS (RIGHTS OF THIRD PARTIES) ACT
The provisions of the Contracts (Rights of Third Parties) Act are expressly excluded from these Terms such that no third party may claim any rights under these Terms.
APPLICABLE LAW AND DISPUTES
These Terms and all transactions relating to the websites are governed by the laws of Singapore and you and we hereby submit to the non-exclusive jurisdiction of the Singapore courts.
In the event of a dispute, the parties agree to resolve the same in an amicable manner.
Failing an amicable solution, the parties agree that any legal proceedings shall be brought before the competent courts of Singapore.
CUSTOM CAKES
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